We take pride in our quality products and service, and we value our relationship with you. If you are not completely satisfied with your purchase, we are happy to accept your item(s) back for store credit or exchange within 7 days of receiving your order. Store credit never expires.
Store credit will be issued for the total amount of the order minus shipping costs, discounts and promotions. A $12 return shipping label is available, which would be deducted from the store credit amount if you choose to use our label. The return label can only be issued for Domestic orders. Any return shipping costs, taxes, duties, or customs fees incurred for international orders are non-creditable and are the responsibility of the customer.
Your order must be in perfect condition, unworn with tags attached. Please follow our very simple return process:
- Email us at info@newyorkdress.com within 7 days of receiving your order
- Make sure to include your order number in the request.
- Advise if you would like an exchange or store credit. For exchanges, make sure to include the style, size, and color for the new order.
- Your package must be postmarked within 5 days of receiving your RA number.
- Store credit cannot be exchanged for a refund.
Please note all sale items are FINAL and are not eligible for exchanges or store credit. We do not accept return requests past 7 days of receiving your order.
Orders sent back without an RA number are subject to a 50% fee and will ultimately delay your store credit or exchange order.
Processing time for Returns is 2-4 business days. Once processed, you will receive an email with your store credit number that you can apply to an order now or in the future. If you placed an exchange order you will receive an email when your order is shipped.
Upon inspection, if it is determined that the item has been worn, altered, tampered with, or damaged without prior notification your return authorization will be voided and the item will be shipped back to you.
A Note About Sizing
All of our dresses are sized in US sizes according to each designer’s specifications; therefore, the size you normally wear may not be the size you would wear in a dress from our site. Before you choose your size, we recommend looking at the size chart for the dress you are interested in to make sure you are choosing the best size for your measurements. To make sure you are getting the best size, click on the ‘Size Chart’ link above the dropdowns or at the bottom of the size dropdown on your dress of choice.
CANCELLATION POLICY
Your order can be cancelled at no charge prior to processing.*
In-Stock Items
If you wish to cancel an in-stock item from your order after it has been processed,* a 25% restocking fee will be applied and deducted from your payment.
Pre-Order Items
If you wish to cancel a pre-order item from your order after it has been processed,* a 50% restocking fee will be applied and deducted from your payment.
Special Order Items
Special Orders are unable to be cancelled as these items are cut specifically for you.
*Processing/Processed- payment verified, item(s) ordered and confirmed by our vendors.
Your satisfaction is our top priority. If you are unsatisfied for any reason please let us know and we will make it right. Please contact us if you need us to help. We are here to serve you.
